I am a property owner who wants to open an additional account.
Property owners who have existing accounts in good standing for at least a year must complete an application for service but will not be required to pay a deposit.
May I take over an account from a current customer?
No. The existing account will be closed and any deposit refunded or applied to the final bill. You will need to establish a new account.
When are meters read and when are bills due?
Meters are read on or about the 15th of each month. Bills are prepared and mailed by the 25th of the month and are due on the 15th of the following month. There is a grace period until the 20th after which a late charge is applied. Accounts not paid by the end of the day on the 20th will be added to a service cut-off list and a reconnection charge will be applied in addition to the late charge. This charge is for creating the service cut-off list and removing an account from the list, whether or not the water is physically turned off and on.
Where does the Town's responsibility end and mine begin?
For water lines the Town's responsibility ends at the customer side of the water meter. This means that the Town will make any needed repairs to ensure a safe and dependable water supply to this point. The property owner is responsible for all plumbing issues beyond the water meter.
The Town's responsibility for maintenance of sewer lines is to the cleanout at the edge of the road. The property owner is responsible for any repairs from that point to the building. All new service is required to include a cleanout next to the road and it is strongly recommended that property owners predating this requirement have them installed.
I had a big leak that was repaired. Why do I have to pay for that water?
The Town is not responsible for any plumbing issues on the customer's side of the water meter. Although you may not have had the use of the water lost as the result of a leak, the Town had to buy and provide the water however it was used. This is part of the cost of a home repair that may be difficult to manage but is not a cost that should be shared by the Town or other utility customers.
113 S. Bragg Street
PO Box 281
Warrenton, NC 27589
Town Hall hours of operation:
8:30 till 4:30.
The office is staffed:
8:00 till 5:00.
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